Account Manager

Syte Link | Account Manager

The Company

At Syte Link, we are transforming the construction industry by connecting suppliers and customers through technology and customer-focused innovation. As a fast-growing construction marketplace, we simplify how services are sourced and delivered on-site, improving efficiency and experience across the entire supply chain. We are building a modern, data-driven business with strong ambitions for growth.

What You Will Do

• Manage a portfolio of key customer accounts, acting as their primary point of contact
• Build strong, long-term relationships with decision-makers and influencers
• Maintain regular contact with customers through phone calls, emails, video meetings and face-to-face meetings
• Understand each customer’s needs and recommend the most appropriate services and solutions
• Analyse account data in Salesforce to understand current wallet share and identify growth opportunities
• Identify and close upselling and cross-selling opportunities within existing accounts
• Prepare quotes, follow up on customer enquiries and convert opportunities into revenue
• Support the onboarding of new customers transferred from the Business Development team
• Work closely with the Account Co-ordination team to ensure an excellent customer experience
• Handle escalated queries and complaints, identify their root causes and implement lasting solutions
• Negotiate supplier rates while protecting profitability targets
• Stay informed about market trends, customer needs and competitor activity

Profile

• At least two years of experience in sales, account management or a similar customer-facing commercial role
• Relevant experience managing and growing existing customer relationships
• Experience in waste management, construction services or a related industry would be particularly valuable
• Strong work ethic, positive attitude and willingness to take responsibility
• Commercial and target-driven, with the ability to identify and close growth opportunities
• Confident communicating with customers over the phone and in meetings
• Able to build credible relationships with senior customers and key decision-makers
• Organised and comfortable prioritising tasks in a fast-paced environment
• Proactive, dependable and focused on finding solutions
• Collaborative and comfortable working closely with sales and operational teams
• Growth mindset and motivation to continually improve

Benefits

• Competitive compensation package
• Performance-based earning potential
• 28 days of annual leave, including public holidays
• Report directly to the Chief Commercial Officer

Location

• Loughton, UK (On-site)